About & Resume

About

I’m a very outgoing, friendly person with an incredible knack for remembering people’s names. I work well on a deadline and with fast paced turnarounds. I would love to combine my photography and visual arts skills with my love and passion for environmental conservation, urban horticulture and community arts. I love to travel.

Resume

17 years of excellent customer care experience. Optimistic and independently driven. Exceptionally patient in the pursuit of problem resolution. Flexible yet incredibly organized and detail oriented. Consistently thorough investigation and document verification. Reliable administrative support in all aspects of account management. Creative team contributor. Identification and remediation of policy and procedure gaps and inconsistencies.

Work Experience

 Venmo
- Support Quality Assurance Analyst (2017- present)

  • Accurate and unbias analysis of customer support contacts through multiple mediums
  • Thorough, written feedback for individual support reps

- Technical Support Specialist (2016-2017)

  • Awarded a “Spot Award” for helping others and being a positive influence on the team
  • Demoed new policy and procedures prior to implementation 

Bekki Y Photography
- Photographer (2004-present)

  • Chicagoist.com: Contributing Photographer
  • Chicago Magazine: Contributing Photographer
  • Time Out Chicago Magazine: Contributing Photographer

GrubHub
- Restaurant Care Specialist (2015-2017)

  • Reliable and dedicated liaison between the company & restaurants for all administration support aspects of account management
  • Dual Concept Team: Investigating, documenting and enforcing client agreement policy and practice

- Customer Care Specialist (2014- 2015)

  • Same Page Policy & Procedure Team content writer/editor

 

“Talking the Walk: Building Walkable Communities” by Leslie Kettren (2004)
      - Photographer, http://www.planningmi.org/oldmediapage.asp

Two Lights Theater Company Member (2015-2016)
      - Resident Photographer, Fluxist & Creative Contributor

Education

Columbia College Chicago (2007-2009)
      - BA Photography, Dean’s List

Volunteer Experience

  • Friday Symposiums: Photographer, organizing manager & promoter (2011-2014)
  • SSGC (Unofficial Local Charity Group): Fundraiser and organizer (2010-2013)
             -Christmas Santas: Christmas gifts for forty homeless LBGTQ teens
  • Milford Historical Society: Home tour docent (2001-2005)
  • Country Oaks Elementary: 2nd grade classroom assistant (1998-2003)

Language

German – Conversational
Spanish – Beginner

  • Bekki Y. Wasmuth
Chicago, IL 60626